Effective Date: 11/1/24

Welcome to the Next Phase Clinic website (the “website”). By accessing or using our website, you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to these Terms, please refrain from using our website.

1. Acceptance of Terms

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. We may update these Terms from time to time, and any changes will be posted here. Your continued use of the Website after changes signifies your acceptance of the revised Terms.

2. Medical Disclaimer

The information provided on this Website is for informational purposes only and is not intended as medical advice, diagnosis, or treatment. It is not a substitute for professional medical advice or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Use of this Website does not establish a physician-patient relationship with Next Phase Clinic or its practitioners.

3. Use of Website Content

The content on this Website, including text, images, and other materials, is owned by or licensed to Next Phase Clinic and is protected by copyright and other intellectual property laws. You may not copy, distribute, modify, or otherwise use any content from the Website without our prior written permission.

4. User Responsibilities

You agree to use the Website only for lawful purposes and in compliance with these Terms. You will not:

  • Violate any applicable local, state, national, or international laws and regulations.

  • Post or transmit any material that is unlawful, offensive, defamatory, or otherwise inappropriate.

  • Attempt to gain unauthorized access to any part of the Website, including our servers, networks, or systems.

5. Third-Party Links

The Website may contain links to third-party websites. These links are provided for your convenience, and Next Phase Clinic does not endorse or have control over the content of any linked websites. We are not responsible for the content, accuracy, or privacy practices of third-party sites.

6. Limitation of Liability

To the fullest extent permitted by law, Next Phase Clinic and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been informed of the possibility of such damage.

7. Indemnification

You agree to indemnify, defend, and hold harmless Next Phase Clinic and its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of the Website, any violation of these Terms, or your infringement of any third-party rights.

8. Governing Law

These Terms and any disputes related to them shall be governed by and construed in accordance with the laws of The State of California, without regard to choice of law principles.

9. Termination

We reserve the right, in our sole discretion, to terminate or suspend your access to the Website at any time, without notice, if we determine that you have violated these Terms or acted in a way that harms the Website, our users, or Next Phase Clinic.

10. Testimonials Disclaimer

Results vary by individual and that testimonials are not guarantees of specific outcomes.

11. Copyright Notice

All content on this website, including text, graphics, images, and other materials, is the property of Next Phase Clinic and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content from this website without prior written permission from Next Phase Clinic is strictly prohibited. For permissions or inquiries, please contact us at info@nextphaseclinic.com

12. Privacy Policy

a. Introduction

Next Phase Clinic ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (the "website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

b. Information We Collect

We may collect the following types of information from and about users of our website, including:

  • Personal Information: such as your name, email address, phone number, and any other personal details you voluntarily submit through contact forms, intake forms, or appointment requests.

  • Health Information: including any health details you may provide to help us determine if our services are right for you. We treat health information with the highest level of confidentiality.

  • Usage Information: non-identifiable information regarding how you interact with our website, such as pages visited, time spent, and clicks, to improve user experience and our services.

  • Cookies: we may use cookies to enhance your online experience. You can manage your cookie settings in your browser.

c. How We Use Your Information

We may use information we collect about you to:

  • Respond to inquiries and process service requests

  • Provide you with information about our services and events

  • Improve our website’s functionality and content

  • Maintain and improve site security

  • Comply with legal requirements and regulations

d. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties, except as necessary to provide our services or as required by law.

e. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee the absolute security of your information transmitted to or from our Website.

f. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Restrict or object to processing of your information

  • Withdraw consent for data processing at any time

  • File a complaint with a supervisory authority regarding data protection

To exercise any of these rights, please contact us at info@nextphaseclinic.com.

g. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any changes.

h. Results

Individual results may vary, and outcomes cannot be guaranteed

i. Pricing

Next Phase Clinic reserves the right to modify pricing at any time at its discretion without notice.

Refund and Cancellation Policy

At Next Phase Clinic, we strive to provide personalized, high-quality medical care tailored to your needs. To ensure the best experience for all our patients and to respect the time and resources dedicated to your care, the following refund and cancellation policy is in place:

Cancellations and No-Shows

  • Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a cancellation fee.

  • If you fail to show up for your appointment or cancel less than 24 hours before your scheduled time, a $100 no-show fee will be charged to the card on file or billed directly to you.

Refunds

  • Payments for services rendered (e.g., consultations, evaluations, or treatments) are non-refundable as these are based on professional medical expertise and time spent on your care.

  • If you prepay for any services, refunds for unused portions will be considered only in cases of medical necessity or other exceptional circumstances, as determined by the clinic.

Late Arrivals

  • Patients arriving more than 15 minutes late may need to reschedule, and the cancellation policy may apply.

Payment Authorization

  • By scheduling an appointment, you agree to the terms of this policy, including the no-show fee, and consent to the use of the card on file for any applicable charges.

We appreciate your understanding and cooperation in helping us provide the best care to all our patients. If you have any questions or concerns about this policy, please contact us directly at info@nextphaseclinic.com